微信投诉历史查询

微信投诉查询API为通用接口，商户可以通过该接口查询投诉协商历史

接口说明

测试请求URL：https://test-api.huishouqian.com/complaint/queryHistory

生产请求URL：https://api.huishouqian.com/complaint/queryHistory

请求方式：POST

公共请求参数

业务请求参数

公共请求示例

{method=COMPLAINT_QUERY_HISTORY, format=JSON, signType=RSA2, signContent=【参考业务请求示例】,sign=7ecbad9cb113bd54e6ee45f7fe76883a40428d548b7294ce8f7ba30f211881073820d3ec7a54d3406dcf7a4d3f87f0994c24db54bab430777425147378dbf01afe0491a1c287e5ce380454b0e228a5a20d541874c14addd4100199660e6c4a857fa080ceb4601a0ee21e3fab9d87016198f151a3b16f60a254c1e8b4cd42cdf7, version=1.0, merchantNo=814000473149}

业务请求示例

{
"limit":100,
"complaintId":"200210220211228100360913215", 
}

公共响应参数

业务响应参数

公共响应示例

{
"success":true,
"result":"【业务响应示例】",
"errorCode":null,
"errorMsg":null,
"sign":"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"
}

业务响应示例

{
"data":[
{
"imageList":[
],
"logId":"300210220211228100360913216",
"operateDetails":"昨天晚上我都没有充电，为什么要扣款请核对一下。",
"operateTime":"20211228105914",
"operateType":"USER_CREATE_COMPLAINT",
"operator":"投诉人"
},
{
"imageList":[
],
"logId":"300210220211228100360913218",
"operateDetails":"用户已向微信支付投诉贵司，请于3个自然日内妥善处理用户投诉",
"operateTime":"20211228105916",
"operateType":"USER_CREATE_COMPLAINT_SYSTEM_MESSAGE",
"operator":"系统"
},
{
"imageList":[
],
"logId":"300210220211228130361166399",
"operateDetails":"您好，相关业务投诉已向商户反馈，具体业务请于商户核实处理结果，请保持手机畅通，谢谢。",
"operateTime":"20211228133138",
"operateType":"MERCHANT_RESPONSE",
"operator":"商家"
},
{
"imageList":[
],
"logId":"300210220211229160362846059",
"operateDetails":"商家已原路全额退款",
"operateTime":"20211229163003",
"operateType":"COMPLAINT_FULL_REFUNDED_SYSTEM_MESSAGE",
"operator":"系统"
},
{
"imageList":[
],
"logId":"300210220211229160362891198",
"operateDetails":"投诉已处理完成",
"operateTime":"20211229165254",
"operateType":"MERCHANT_CONFIRM_COMPLETE",
"operator":"商家"
},
{
"imageList":[
],
"logId":"300210220211229160362891199",
"operateDetails":"若问题仍未得到解决，请继续投诉",
"operateTime":"20211229165255",
"operateType":"MERCHANT_CONFIRM_COMPLETE_SYSTEM_MESSAGE",
"operator":"系统"
}
],
"offset":0,
"totalSize":6
}

操作类型状态码

业务响应码